We care about all that we do, striving to be better every day.
Meet the Management Team
Our people are at the very heart of what we deliver at The Park.
Jeffrey Crocket - General Manager
Jeffrey trained in five star hotels in London, Paris, Geneva and New York and is also the Operations Director, overseeing our sister hotel, Fawsley Hall, in Northamptonshire. He is also south west Vice Chairman of the charity Hospitality Action, sits on the Heart of England board of the British Hospitality Association, is a Fellow of the Institute of Hospitality, a Master Innholder, Freeman of the City of London and Hospitality Ambassador for the new School 15-19 Diplomas.
Lee Fenn - Operations Manager
Lee has been with us for over 2 years and manages the hotel operations. He has a wealth of hospitality experience including 7 years working for a UK country house hotel group and 5 years as General Manager of an independant hotel in Wiltshire. He is currently finishing an industry recognised customer care qualification and his passion for excellence is instilled throughout his team.
Stuart Leech - Director of Golf
Stuart joined us in August 2009 with many years of experience and after being awarded the prestigious Midland Region Professional of the Year for 2008-2009, an award which has previously been won by Lee Westwood and Peter Baker. He was the first person in the world to earn the industry recognised P.G.A. Director of Golf qualification and has a wealth of coaching experience from beginner to European Tour standard. He's not a bad player either, notching up several top 20 finishes in PGA championships and has appeared on local BBC TV and written golf tuition articles for many of the leading industry publications.
Louise Hindley - Director of Sales & Marketing
Louise joined us in 2008 with over 12 years of sales and marketing experience and with nearly 10 years in the hotel industry. She has worked for hotel chains such as Forte and has extensive sales and marketing experience in luxury and boutique independent hotels in the UK.
Jason Stevens - Course Manager
Jason has been with us for over 10 years and has progressed through the ranks from Assistant Greenkeeper after having worked at various South West golf clubs in the local area. He oversees our team of experienced Green Keepers to maintain our award winning 36 hole golf complex. He is currently looking at ways to improve our maintenance programme whilst continually supporting the values of our sustainability statement.
Gemma Gunning - Front Office Manager
Gemma has over six years of front of house management experience and has worked in a range of hotels in the South West. She has a background in field sales working for a large Travel Operator and has managed both large and small teams. Gemma's main responsibilities are to ensure first class customer service and attention to detail is provided to all our guests. Gemma is currently applying for a management scholarship programme at Ecole Hôtelière de Lausanne, Switzerland.
Jenny Cokell - Head of Events
Jenny is one of the longest serving members of the team having been here for many years previously when the property was known as Tracey Park and The Gloucestershire. She looks after our corporate conference and events business and has organised nearly 1000 weddings at The Park. Prior to working at The Park, Jenny had her own Bridal Wear shop in North Somerset.
Ian Roberts - Finance Director
Ian trained and qualified as a chartered accountant with KPMG before joining The Celtic Manor Resort in Wales. There he over saw the finances of the £120 million development of the 390 room hotel and golf facilities that was chosen as the Ryder Cup venue for 2010. He is also the Finance Director for our sister property Grayshott Spa, an award winning nationally renowned Health Spa near Hindhead in Surrey.
The Park Philosophy - Our Credo
- We run our business with kindness and a generosity of spirit, always extending a warm welcome when you arrive and a fond farewell when you leave.
- We do everything possible to make sure we offer a safe haven, secure and enjoyable in equal measure.
- We set out every day to create a chain of sparkling moments that blaze together to surprise and delight.
- We will not befuddle you with claptrap, jargon and nonsense, preferring clarity and honesty in all we set about to offer.
- We do not just hear what you say, but we promise to listen too, learning from and acting upon your feedback in good faith and with a desire to please.
- Staff are taught to live by our credo, which is called The Park Philosophy.
...Oh, and we set out to offer the very best food and golf for today's modern customer.